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GI WARRANTY: wore it, washed it & don't like it?

No problem! You have 60 Days to return it.

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ALWAYS Free shipping & Hassle free returns

Free 2nd Day Shipping on all JIU JITSU Gis!

FAQ

Shopping FAQs Shipping FAQs Returns FAQs Shopping FAQs

Which credit cards does rollmore.com accept?
Visa, Mastercard, AMEX and Discover cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. When you receive your credit card bill, this sale will appear as the business name rollmore.com
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Can I cancel my order?
Yes, you can, as long as the item has not been shipped. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions.

Customer Service is available Monday - Thursday, 9AM - 5PM and Friday 9AM - 2PM Eastern Time at 1-855-429-3639.
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I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 1 business day of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Keep in mind you can also request a store credit for future orders.
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What happens if the item I ordered is not available?
Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will try to notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

If a size is not available we can send out the next size up to replace it unless specified by the customer not to do this.

Offer an ALTERNATE selection of equal or greater value.

Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.

CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time.
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Why was I charged sales tax on my purchase?
State tax is applied if you are in New York.
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Shipping FAQs

I live outside the USA. Can I get free shipping?
At this time Free Shipping is for US orders shipped within the Contiguous United States. Shipping charges apply for orders going to the states of Alaska and Hawaii, and all off-shore U.S. territories such as Puerto Rico. Same for Returns. Recipient is responsible for all customs, clearing and other fees involved with shipping internationally.
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How long will it take to receive my order?
Orders take 1-2 days to process and the standard shipping time for orders shipped via UPS ground is 5-8 days, and Priority Mail is 2-3 days. .
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Can I have an order shipped to my P.O. Box?
Yes, We use USPS Priority Mail for P.O.Box orders.
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Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue (note: Your credit card billing adresss must be a verified address and match the one on file with your credit card company.) Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue (note: Your credit card billing adresss must be a verified address and match the one on file with your credit card company.)
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All returns and exchanges require a Return Merchandise Authorization number (RMA).
It's quick and easy to get an RMA number, but without one your return will likely not be processed.


To obtain a RMA Number
» Locate the Order in your Order History.
» Click on the Order Number then Click the Request Return button.


You may return any item for refund/credit or exchange for any reason if it is in "resalable" condition within 365 days. This warranty does not cover normal wear and tear that results from the use of our products. Use of our products in a manner other than that for which they were manufactured also nullifies this warranty.
Gis cannot be returned even within 60 days if they have been embroidered, altered, hemmed, dyed or if they have had patches added or removed.


Questions?
Contact customer service if you have any questions regarding returns.

Most products are shipped via UPS or USPS. Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee.
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RollMore.com
PO BOX 307
Garnerville, NY 10923


Toll Free: 1-855-429-3639
Fax: 1-845-503-2874
Email: csupport@rollmore.com

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